International Journal of The Newest Social and Management Research

The Influence of Service Quality and Product Quality Towards Customer Loyalty to Customers Business at PT XYZ

Eva Kurniasih — 2025-12-31

This study aims to examine the direct influence of service quality and product quality on customer loyalty. The data used are primary data, obtained from business customers, namely the supply chain management (procurement) division and the engineering division at XYZ company. Sampling of 50 respondents was carried out using the census method. As for hypothesis testing, the Structural Equation Model-Partial Least Square (SEM-PLS) approach was used with the measurement model using the Smart PLS version 3 program. The findings of this study are that service quality is proven to have a direct influence on customer loyalty. Then Product quality has been proven to have a direct influence on customer loyalty. Can concluded that customer loyalty capable influenced by variables service quality and product quality in a way partial.

Influence Academic Services and Lecturer Quality towards Satisfaction Students at Private Universities in Baturaja City

Safaruddin Safaruddin — 2025-12-31

The purpose of this research is for know influence service academic and quality lecturer to satisfaction Student Private Universities in Baturaja City. The population in this study is consumer as many as 50 respondents were taken using purposive techniques from 5 (five) campuses in Baturaja City namely: Baturaja University; Mahakarya Asia University; Dwisakti College of Economics; Baturaja College of Economics and Business and Al- Ma'arif College of Health Sciences Baturaja. The analysis used is Regression multiple used for testing hypothesis. Research results show There is significant influence between service academic with satisfaction students. However quality service not yet available prove connection to satisfaction students. Implications and suggestions are explained in the article. Implications and suggestions are explained in the article.

The Influence of Interest Rates and Number of Customers on Income at PT SMS Finance Baturaja Branch

Safaruddin Safaruddin — 2025-12-31

This study aims to determine the effect of interest rates and the number of customers on revenue at PT SMS Finance, Baturaja Branch. The research method used is a descriptive method with qualitative and quantitative approaches. Data collection techniques were carried out through observation, questionnaires, interviews, documentation, and literature studies. The research sample consisted of 47 respondents who were customers of PT SMS Finance, Baturaja Branch, using a nonprobability sampling technique. The results of the study indicate that partially the interest rate variable has no effect on revenue, while the number of customers variable has a significant effect on revenue. The results of simultaneous hypothesis testing indicate that interest rates and the number of customers together have a significant effect on revenue at PT SMS Finance, Baturaja Branch. Thus, the research hypothesis stating that there is an effect of interest rates and the number of customers on revenue can be accepted.

The Influence of Work Discipline and Work Motivation on Teacher Performance at Sentosa Bhakti Baturaja Vocational School, Ogan Komering Ulu Regency

Hema Malini — 2025-12-31

This study aims to determine the effect of work discipline and work motivation on teacher performance at SMK Sentosa Bhakti Baturaja, Ogan Komering Ulu Regency. Work discipline includes punctuality, compliance with regulations, responsibility, and task implementation, while work motivation consists of internal and external factors. The research method used is descriptive quantitative with multiple linear regression analysis, correlation coefficient, determination coefficient, and t-test and F-test using SPSS. The results of the study show a regression equation Y = 3.882 + 0.034X1 + 0.791X2 with a correlation coefficient of 0.801 and an R² value of 0.642. The results of the t-test indicate that work discipline does not have a significant effect on teacher performance, while work motivation has a significant effect. The F-test indicates that work discipline and work motivation simultaneously have a significant effect on teacher performance.

Efforts to Improve Students' Understanding of Islamic Religious Education Subjects Through Internet-Based Literacy Enrichment At State Vocational High School (SMKN) 3 OKU

Hema Malini — 2025-12-31

This study aims to determine and explore the efforts made by teachers in improving students' understanding of Islamic Religious Education subjects, as well as to find out how teachers apply internet-based information literacy to maximize Islamic Religious Education learning, and also to find out the obstacles faced in implementing internet-based literacy in Islamic Religious Education learning. The method used in this study is a descriptive analysis method, namely analyzing data and information obtained by the author from the research results and then presenting them systematically and rationally. The author uses data collection techniques through observation, interviews, and documentation. The results of this study indicate that the application of digital literacy in Islamic Religious Education at SMKN 3 OKU is a strategy that opens the door to increasing students' understanding in a deeper and contextual way towards Islamic teachings. Steps taken by teachers, such as providing broad access to information, encouraging collaboration and discussion, providing interactive materials, directing students to official sources, encouraging independent learning, and using a multimedia approach, are all positive steps in improving the quality of learning.

Analysis of Russia’s Attitude Towards ECHR Regime Standards on LGBT Issues

Muhammad Nur Aminuddin — 2025-12-31

This study analyzes Russia’s resistance to the European Convention on Human Rights (ECHR) standards regarding the protection of LGBT rights under Vladimir Putin. Although Russia ratified the ECHR in 1998, the implementation of the European Court of Human Rights’ norms and rulings has shown significant limitations, particularly on the issue of non-discrimination based on sexual orientation. This study begins by questioning the factors that contribute to the ECHR’s ineffectiveness in influencing Russian domestic policy. Using qualitative methods through literature review, this study utilizes a constructivist theoretical framework to analyze the role of national identity, domestic norms, and political interests in shaping Russia’s attitudes toward the European human rights regime. The analysis shows that Russia’s involvement in the ECHR is formal and strategic, without deep normative internalization. The construction of an Orthodox identity, strengthening nationalism, and a centralized political structure are the main factors limiting the ECHR’s effectiveness in providing substantive protection for the LGBT community in Russia.

Syria’s Agenda for Accession to the Chemical Weapons Convention in 2013

Agung Famungkas — 2025-12-31

Syria’s decision to accede to the Chemical Weapons Convention (CWC) in 2013 was a significant milestone in the dynamics of chemical weapons control amidst domestic armed conflict and great power rivalry. This article aims to analyze why Syria chose to join the CWC regime at a time of crisis, positioning the decision as a strategic state action, rather than as a consequence of normative compliance with international law. This research employs a qualitative method with a descriptive-analytical approach through a literature review of official United Nations documents, Organization for the Prohibition of Chemical Weapons (OPCW) reports, and relevant academic literature. The analysis is conducted using a neorealist perspective that views the international regime as an instrument utilized by states in an anarchic international system. The results show that Syria’s accession to the CWC functioned as a bargaining strategy to respond to coercive pressure, particularly the threat of US military intervention following the Ghouta incident, while also shifting the chemical weapons issue from the realm of the threat of force to international institutional and procedural mechanisms. Furthermore, the accession strengthened Syria’s position within the multilateral framework by leveraging Russia’s political protection in the UN Security Council. These findings confirm that the effectiveness of international regimes such as the CWC is highly dependent on the configuration of power and support of major powers, making state compliance with the regime more strategic and conditional than normative.